Wildwood had been closed to the public since 22 March 2020 but, after much lobbying from our fantastic supporters and local MPs, we opened on 15 June 2020.

Please note, all visitors and members will need to book a timed arrival slot before visiting. Please read below for more information on how to book. You will be able to spend all day at the park, the booking slot is for your arrival time.

Visitors must wear a face covering in enclosed areas of the park during their visits. These include:-

  1. The Shop
  2. The Entrance Breezeway
  3. The Reptile House
  4. The Rat Barn
  5. Under the Wolf Platform
  6. The Beaver Building
  7. The Toilet Block

People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations.

Wildwood is committed to the continued well-being of our visitors, team members and the animals in our care. To assist our community in preventing the spread of COVID-19, we have implemented new protocols and procedures at the park. It is important that you are aware of these during and before your visit. Please read the Visiting Wildwood Safely section and FAQs further down the page.

We have made a huge effort to make Wildwood a Covid-19 secure environment following government guidance, but please note that the below plans may change as new guidance is released.

We would like to say a huge thank you to the incredible people who have donated so far and our wonderful members for continuing to be a part of the Wildwood family…you have kept us afloat during this difficult time and we will be forever thankful for your support.

With limited visitor numbers for the foreseeable future and being forced to close for over 3 months, we are still struggling. If you would like to support Wildwood, you can donate, adopt an animal or become a member. Thank you!

Book your Visit in Advance

All visitors must book a timed arrival slot in advance.

We are limiting the numbers of visitors in the park at any time. Booking a timed arrival slot online is essential for us to be able to manage our visitor numbers and to reduce queues at the gates and inside the park. You will not need to make any payment when booking your time slot. You will pay or show your membership card at the entrance in the usual way. You will be able to spend all day at the park, the booking slot is for your arrival time.

Wildwood’s number of visitors each day will be strictly limited. All visitors, including members, must book in advance before arriving at the gate. You may be denied entry if you do not bring your booking confirmation with you or arrive outside of your booked time slot.

You can book now on our website here. Please select the correct ticket for member or paying visitor. For opening times and prices click here.

 

Opening Times

Opening Hours are 10:00am to 5:00pm with last entry at 3:30pm.

 

When you Visit Wildwood

  • Please follow the signs and guidance given from Wildwood’s team.
  • We are promoting a one-way system and a temporary exit that reinforces social distancing guidelines at all locations where it is feasible.
  • Based on current guidelines some inside spaces will remain closed. This includes the badger building, café and shop. Take away food and drink will be available. Visitors are required to wear face coverings in enclosed public spaces. Please see our FAQs below for more information.
  • Animal talks will not be taking place inside the park to avoid crowds. However, you will be able to access videos of the main talks around the park using your mobile devices (signal dependent).
  • Our play areas can now reopen, but please read and follow the signs in the play areas and uphold social distancing measures. The drop slide will have to remain closed for now though.
  • Additional hand sanitiser will be available around the park.
  • If you or a member of your party has a temperature or is feeling unwell, please do not visit and come back another time.
  • Help us promote social distancing by remaining at least two metres away from people who are not part of your party and remember not to shake hands or hug.
  • Please read the detailed guidance on Visiting Wildwood Safely and the FAQs.

 

Visiting Wildwood Safely

We know that your visit might feel a little different to a normal visit, but it is essential that we do all we can to keep each other safe.

STAYING SAFE IS EVERYONE’S RESPONSIBILITY
If we all do our bit, we’re hoping that things will be back to normal soon. Thank you for your patience.

PLEASE DON’T VISIT
If you have any symptoms, are in a high risk category, are self-isolating or if you or anyone you’ve been in contact with has symptoms of coronavirus. We’ll look forward to seeing you soon but right now, it’s not worth the risk.

BOOK ONLINE
We’ll be limiting numbers and asking ALL visitors to book an online time slot in advance. Even if you are a member we’ll still need you to let us know that you are coming so that we can make sure the park is not too busy.

STAY 2m APART
Please keep your distance from other visitors. We’ll be closing indoor spaces and only offering take away foods to make this easier. We’re putting in place safe queuing systems at our main entrance and food outlets to keep you safe.

PLEASE DON’T TOUCH
We’ll be cleaning much more regularly than we normally would, but please also try to avoid touching fences, windows, signs etc.

HAND SANITISING
Please make use of our new hand cleaning stations around the park

CONTACTLESS PAYMENTS
Try to use contactless payments if you can. Also, please bring your membership card with you if a member, to avoid delays at the entrance.

Please don’t arrange to meet friends and family at the park if they don’t live in your house. We’ll be limiting each booking slot to no more than 5 people, but you can make more than one booking for the same time slot if you have more people than that living in your house.

VISITOR FAQs

HOW WILL YOU ENSURE THAT WE CAN VISIT THE PARK SAFELY?

We recognise our responsibility with regard to the health, safety and wellbeing of all of our staff and visitors during the coronavirus pandemic. We are committed to following the advice and guidance provided by the government and BIAZA.

We have introduced a number of changes to the Wildwood experience:

  • We’ll be strictly limiting the number of visitors and members who are able to come to the park each day to ensure everyone has a safe and enjoyable experience.
  • All visitors and members must book online in advance of their visit.
  • We’re providing lots of additional hand-wash and sanitisation facilities around the park.
  • Our cafe will remain closed, but takeaway food and drinks will be available.
  • Our gift shop will remain closed, but you can pre-purchase a soft toy with your tickets and pick them up when you visit or you can have it posted to you.
  • Our play areas will remain closed, until government guidelines change, to safely uphold social distancing measures and limit people’s contact with hard surfaces.
  • We’ll be providing additional toilet facilities to avoid queues and bottle necks and ensuring extra regular cleaning takes place.
  • Some of our indoor spaces will remain closed to visitors. Visitors must wear a face covering in enclosed areas of the park during their visits, unless they are exempt. Signs will be in place at the indoor spaces requiring a mask.
  • The Bear Bridge will be open but visitors must follow the one way system and follow social distancing if they choose to use it.
  • We’ve created “one-way only” systems around the park to keep areas flowing and prevent overcrowding in popular areas.
  • We’ve installed lots of guidance on hygiene, social distancing and safety measures around the park as friendly reminders to everyone how to enjoy their day.
HOW DO I BOOK A TIME TO VISIT?

Booking a timed arrival is essential for us to be able to manage visitor numbers and reduce queues at the gates and inside the park. You will not need to make any payment when booking your time slot. You will pay or show your membership card at the entrance in the usual way.

Pre-booked time slots will be available a few days in advance of visiting. Please book your visit here.

We look forward to seeing you at Wildwood soon.

WILL I STILL BE ABLE TO BUY SOUVENIRS?

There will be a small range of soft toys available to purchase at our shop. Please ask our admissions team when entering the park.

WILL I BE ABLE TO BOOK A MOBILITY SCOOTER?

Yes. Mobility scooters can be booked by emailing help@wildwoodtrust.org.

WILL I BE ABLE TO BORROW A WHEELCHAIR?

Yes. wheelchairs can be booked by emailing help@wildwoodtrust.org.

WILL CAR PARKING CHANGE?

You’ll still be able to park free of charge at Wildwood, as normal.

We do ask that visitors please respect social distancing measures when leaving and returning to their vehicles. On arrival you may be asked to wait in your vehicle to help our team manage the number of visitors approaching the entrance at one time.

WHERE DO I FIND HAND-WASHING FACILITIES?

Each of our toilet facilities buildings has hand-washing facilities. There are additional hand washing facilities by the Cafe and by the Red Squirrel Walkthrough. You will also find hand-sanitisation stations dotted around the park too.

WILL TOILET FACILITIES BE OPEN?

All of our toilet facilities will be open, with limited capacity to enable social distancing.

We will also have additional temporary portaloos on site by the Exit and also near the bear enclosure.

Our team will be carefully managing these areas, so there may be a short wait to use the facilities. All of our facilities will be cleaned thoroughly and regularly throughout the day for your safety.

WILL WE HAVE TO WEAR MASKS TO VISIT WILDWOOD?

Visitors are not required to wear a mask in outdoor public spaces, but must wear a face covering in enclosed areas of the park during their visits. These include:-

  1. The Shop
  2. The Entrance Breezeway
  3. The Reptile House
  4. The Rat Barn
  5. Under the Wolf Platform
  6. The Beaver Building
  7. The Toilet Block

People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations.

We will have Wildwood face masks to buy at the entrance for visitors to wear.

Please note that these masks are face coverings and not medical grade masks.

WILL THE ANIMAL HOUSES AND WALK THROUGH EXHIBITS BE OPEN?

We have risk assessed all of our indoor spaces and exhibits and some are now open. However small smaller spaces will have to remain closed to visitors for the time being as we follow social distancing advice. We’ll continue to monitor government guidance.

The open indoor spaces are currently: –

  • The Reptile House.
  • The Rat Barn.
  • Downstairs in the Wolf Platform.
  • The Beaver Lodge.
  • The Red Squirrel Walkthrough, Bear Bridge and Wolf Platform are also open and visitors will need to socially distance when using all these spaces.

Visitors must wear a face covering in enclosed areas of the park during their visits. These include:-

  1. The Shop
  2. The Entrance Breezeway
  3. The Reptile House
  4. The Rat Barn
  5. Under the Wolf Platform
  6. The Beaver Building
  7. The Toilet Block

People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations.

CAN I BRING A GROUP TO WILDWOOD?

We’ll be restricting the numbers of visitors coming to the park each day so that we can safely facilitate social distancing measures, adhering to the latest government guidance. For that reason, we won’t be able to accept large group bookings which include people from multiple households at this time.

Gold Groups will need to book in advance and need to email membership@wildwoodtrust.org before coming to the park.

WILL I BE ABLE TO MEET FAMILY AND FRIENDS AT WILDWOOD?

For your own safety and that of others, please only visit with members of your household. If you meet friends at the park, please maintain clear social distance at all times and follow the latest government guidelines.

CAN I STILL USE CASH AT WILDWOOD?

Although we encourage you to use cashless and contactless payments as much as possible when at the park, we will still have the ability to accept cash where needed.

CAN THE ANIMALS CATCH OR PASS ON COVID-19?

COVID-19 is a brand new virus and experts currently don’t know everything about it in humans, let alone animals. Wildwood is taking every precaution for staff, visitors and animals and our animal teams have always had a strict set of biosecurity measures in place. We are monitoring the very latest research and evidence to try and understand how this new virus acts in animals. 

WILL THERE STILL BE ANIMAL TALKS AND TOUCH TABLES?

Due to social distancing requirements we cannot currently provide talks or events which encourage gatherings of visitors in one area. We do, however, have videos of many of the animal talks on our website. If you have a good mobile signal you will be able to watch these at the animal enclosures by using the QR codes on their information signs.

We do also have the new pond/wetland walkway open for the first time behind beavers for you to explore.

I’M A VOLUNTEER – CAN I COME BACK TO VOLUNTEERING AT WILDWOOD?

We’ll be in touch with all of our volunteers to update you as we are starting to be able to welcome back our volunteers to Wildwood. We have really missed you!

I’D LIKE TO SUPPORT YOUR FUNDRAISING BY MAKING A DONATION. HOW DO I DO THIS?

Please visit our donation page.

Your kind donation will allow us to carry on Protecting, Rewilding and Conserving British Wildlife – Thank you!

WE HAVE A QUESTION AND CAN’T GET THROUGH TO ANYONE ON THE PHONE.

To ensure the safety of our staff we currently have a smaller team working at the park. This means that it’s taking us a little longer than usual to answer enquiries. You can find lots of information about booking and visits on our website. For anything else, please email info@wildwoodtrust.org and our team will get back to you as soon as possible. Thank you for bearing with us at this time.

I HAVE A BOOKING FOR AN EVENT OR EXPERIENCE, WILL THIS GO AHEAD AND WILL THERE BE ANY CHANGES TO OUR PLANS?

Our event team will be in touch with you individually to talk about your event or encounter if we are forced to make a cancellation. We’re taking steps to ensure that all activities at Wildwood are delivered with safety in mind, following the latest government guidance. 

WILL YOU STILL GIVE FIRST AID AT THE PARK?

We are asking that families deal with their own minor first aid needs at the park for the time being. We will have plasters, ice packs and basic items available if you need them. Any serious accidents will of course be dealt with by our trained teams. We hope you understand the need to minimise physical contact between staff and customers at this time.

MEMBER FAQs

I’M A MEMBER OF WILDWOOD, WHY DO I HAVE TO BOOK?

The number of visitors being welcomed through our gates each day will be limited to ensure that everyone has a safe and enjoyable day with us, while fully adhering to the government’s social distancing and safety guidelines. To do this, our team will be carefully managing the amount of people at the park at any one time.

This means that our family of members will also need to let us know when you plan to visit, in advance, by using our online booking system. You’ll need to select the time and day you would like to visit but there is, of course, no charge for the booking. You’ll need to bring your booking confirmation and your membership card with you on the day.

Remember to book a place for everyone in your group, including children.

Thank you for your understanding and for your incredible, unwavering support – it’s hugely appreciated.

I’VE DEFERRED MY MEMBERSHIP RENEWAL OR I DID NOT MAKE ALL THE PAYMENTS WHILE YOU WERE CLOSED. CAN I STILL VISIT?

Yes, of course! Please come to the park and we’ll discuss arrangements with you.

If your membership has expired we will help you re-join.

Please remember that you must still book a time slot in advance online to let us know that you are visiting. You’ll need to bring your booking confirmation and your membership card with you to the park.

I’M A MEMBER – ARE THERE ANY CHANGES TO MY MEMBERSHIP?

Your membership still gives you a fantastic range of benefits but for now, the only difference is that you must pre-book your visit to the park. You won’t be asked to pay anything extra on top of your normal membership fee, but we need you to book so we can manage the number of visitors each day and keep the park a safe space for everyone.

FOOD FAQs

WILL THERE BE CHANGES TO YOUR CAFE?

Due to social distancing restrictions and for your safety, our cafe will remain closed for now. There will however be takeaway options from the cafe kiosk.

There will also be an additional new takeaway service for hot and cold drinks and ice creams from opposite the entrance to the Red Squirrel Walkthrough.

CAN WE BRING A PICNIC?

Yes, you’re very welcome to bring a picnic with you when visiting Wildwood. Please use our picnic areas and where possible, please take your waste home with you for responsible disposal.

DO YOU HAVE ANOTHER QUESTION OR WOULD YOU LIKE TO MAKE A SUGGESTION?

We’ve tried to cover as much as possible here in our FAQs but please do email us at info@wildwoodtrust.org

If you have any questions that we have not answered or if you’d like to make any suggestions, we’re always happy to hear from our wonderful visitors and members!

For more information and advice on Covid-19 in England, please visit https://www.gov.uk/coronavirus

 

BOOK your TICKETS to come and see us soon!

REMEMBER, you still need to book your place, even if you’re a MEMBER!